Support

E-Commerce Park provides a team of network engineers that are ready to handle your questions or problems 365 days a year, day and night.

If you have a question or problem you can create a trouble ticket by logging in to our HelpDesk. We will try to serve you in the highest manner possible. When logged in to the helpdesk you are able to search previous opened trouble tickets by yourself and search for information.

Overall the helpdesk adds a vital service in offering support to our customers.

If, for any reason, you are not able to contact the helpdesk, please call us immediately at +599 9 4338802.

To generate a ticket for any issues, including latency, poor performance, reboots, remote hands, or invalid logins, please include a traceroute, ping, or any relevant illustration that can depict the problem. Furthermore, please specify the exact time and date that the trouble occurred.

Click here to go to ECP´s Helpdesk